Henderson Valley
Playcentre
Playcentre
Whānau tupu ngātahi - Families growing together
- Henderson Valley Playcentre
- Information for New Playcentre Families
- Information for Existing members
Facebook Complaints Procedures
Rationale: To ensure that any complaints are dealt with effectively and promptly.
Purpose: Any complaint relating to centre practice will be resolved at centre level with a final decision being made at a Playcentre business meeting.
Any complaint relating to association policy will be resolved at Association level with a final decision being made at an appropriate [Association Council meeting?]
Principle:
- Where possible the issue should at first be taken up with the person concerned.
- In cases where further support is needed each complainant may nominate a support person.
- At all times the focus should remain on the issue not the person.
Procedures:
- The complaints procedures for centre and association members are outlined over the page.
- Anyone concerned about non-compliance with license conditions should take it up with the licensee . If non-compliance remains a concern they should contact the Ministry of Education as a last resort.
- Any complaints relating to the Parent Education Programme are covered by the procedure outlined in the Playcentre Education Quality Management System.
